Changes and refunds
Cancellation Policy
Effective August 22, 2026
Before a reservation is confirmed
An online request or planning estimate is not a confirmed reservation and may be withdrawn without a cancellation charge. No ride is held until dispatch sends a written confirmation and the required 25% deposit is paid.
Confirmed reservations
A deposit of 25% of the confirmed trip price is required. Cancel at least 3 hours before the scheduled pickup to receive a full refund of your deposit. If you cancel less than 3 hours before the scheduled pickup, the 25% deposit is forfeited as the cancellation fee. Cancellation exactly 3 hours before pickup qualifies for a full deposit refund.
Late changes and no-shows
The late-cancellation fee is the forfeited 25% deposit described above. Passenger no-shows or inability to contact the passenger at the confirmed pickup are governed by any separate terms disclosed in the written confirmation. Added waiting time, stops, mileage, or service hours may change the final price.
Flight and travel disruptions
Notify dispatch promptly of cancellations, diversions, missed connections, or major delays. Flight monitoring supports coordination but does not replace direct communication. Dispatch will explain any rescheduling, credit, or refund options available for the confirmed reservation.
Refunds
For cancellation at least 3 hours before the scheduled pickup, your deposit is refunded in full without deductions. Refunds are returned to the original payment method where practical. Processing times depend on the payment provider.
Request a change or cancellation
Call or text (781) 521-4138 and include your reservation reference, name, and trip date. A change or cancellation is effective when dispatch acknowledges it.